PlayFrank – Online Casino Review

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PlayFrank – Online Casino Reviewlink icon

£100 bonus + 50 bonus spins

PlayFrank Casino Review Ratings
  • Mobile
  • Games
  • Casino
  • Support
  • Bonuses
User Review
4.67 (3 votes)

PlayFrank, launched in 2014, is only five years old. Many would call it a toddler in this old gaming industry where some players have close to 100 years of history. However, with over 2,100 games under its belt and association with over 18 top industry software providers (including NetEnt), this toddler punches above its weight. Read our full review to know why PlayFrank stands out in an industry where every month a new online casino is born.

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About PlayFrank

PlayFrank’s shot to fame is definitely the variety of quality games made available under one umbrella, especially slot games. They have over 1,300 slots from different providers, which include all top titles and most popular slots from NetEnt.

Ask any experienced punter and the first thing they’ll tell you about PlayFrank is their slot varieties. This doesn’t mean the site lacks options when it comes to table games, bingo or jackpots. They even have a very live ‘live casino’ lobby.

Another thing that sets PlayFrank apart from many of its peers is its licencing, security levels and transparency. The website is operated and managed by EveryMatrix Software Ltd., a company registered in Malta. PlayFrank, therefore, has a licence from the Malta Gambling Commission. Apart from that, the online casino is also regulated by the United Kingdom Gambling Commission (UKGC), which is one of the strictest and most prestigious gambling commissions in the world.

PlayFrank Bonuses

PlayFrank has a dedicated ‘Bonus’ page where the online casino lists all the information about your active bonuses, wagering requirements, bonus expiry dates, the amount available for withdrawal, possibility to cancel a bonus and to change the order of the bonuses. They regularly have promotions and different offers on dedicated NetEnt games on the site as well. However, let’s begin with what most players eye first – the Welcome Bonus

Welcome Bonus

PlayFrank gives a 100% deposit match offer up to a €100 along with 50 bonus spins to all its new members. Although this doesn’t mean you have to make a €100. The minimum deposit to avail of the offer is €20. However, it is always nice to take full advantage of such offers. This is also a good way to get a real taste of the games listed on the online casino without having to risk your own bankroll. The Welcome Bonus can be used to play all NetEnt games.

Promotional Offers

Once you have squeezed out the Welcome Bonus cash, head straight to their Promotions page to see all the latest deals and rewards that you are eligible for. Apart from regular promo offers on various games, the online casino has Weekly Deposit Bonuses and Daily Challenges that reward you with bonus spins and cash, that can be used on all the NetEnt titles they have.

Daily Challenges

Daily Challenges are PlayFrank daily little effort to keep things interesting for its members every day as they reset every 24 hours. To avail of this offer, the players have to select their challenge first. It is usually related to a slot or a jackpot game. While playing it, you will be given a simple task – the challenge -which when completed you’ll be rewarded with bonus spins or sometimes cash.


Also, do not forget to check their Tracks feature where, based on your gaming profile, you can discover the bonuses that fit you the best. This section, as the name suggests, is also to help you keep track of your rewards. That is, you know exactly when you’ll get your next reward, be it a one-time offer or recurrent loyalty reward.

Payments at PlayFrank Casino

For making deposits, PlayFrank accepts all Visa and MasterCard/Maestro Credit and Debit cards as depositing methods, although there might be some restrictions on withdrawals via a MasterCard/Maestro card. The platform also allows bank transfers along with alternative online payments options such as Ecopayz, Entercash, Envoy, ePay, Giropay, Ideal, Instadebit, Neosurf, NETeller, Paysafecard, Poli, Pugglepay, Skrill, Trustly, Visa, Webmoney and Zimpler.

Except for bank transfers, which can take up to 7 working days, your deposits using other payment methods are credited instantly. The minimum deposit amount is €20 while the maximum deposit amount varies according to the payment method you used.

To withdraw, you’ll need at least €20 in your account and the maximum you can withdraw is  €25,000 per month. There is also a weekly withdrawal cap of €10.000. This limitation, however, does not apply if you win a Progressive Jackpot.

After you have requested a withdrawal, the website takes 24 hours to process the request. They might ask for additional documentation such as ID proof as well. The whole process can take up to 3 to 5 working days before the money actually shows up in your bank account. However, the good thing about PlayFrank is, that unlike many online casinos, they do not charge any additional fees on making deposits or when you cash out.

Another very important thing to note here is that PlayFrank uses the industry approved Secure Sockets Layer (SSL) encryption technology. This ensures that any information used during making these financial transactions such as credit card information and your personal data such as name, address and phone number, are all fully encrypted and therefore protected.

Customer Support at PlayFrank

The website supports four languages: English, Finnish, German, Norwegian. So, even if English is not your first language, it won’t be a problem. They have a 24/7 Live Chat system and executives are very friendly and considerate. Also, PlayFrank has an extensive FAQs section. Do check it out as most of your questions are already answered in that section. In case you do find your questions answered here, you can always ping a chat executive or email them at [email protected].

Mobile Softwares at PlayFrank

Like all top casinos, PlayFrank, is available on both desktops and optimised for all mobile software devices, including iOS and Android. An additional advantage is that you do not have to download a separate app to be able to play on the smaller screens. Their Instant Play mode ensures that the platform automatically adjusts to the device you are playing on.

NetEnt Touch Games at PlayFrank

NetEnt Touch, launched in 2011, is the collective name for the range of mobile casino games developed by NetEnt that can be played on devices such as a smartphone or tablet – powered by the mobile operating systems Android, iOS or Windows. And being a new and modern casino, PlayFrank extends this facility to all its members.

Meaning, on PlayFrank, you will be able to play all NetEnt games on the move and from wherever you are or go. Doesn’t matter how rich the graphics are or how complicated the game mechanics are, the NetEnt Touch software ensures that the menus and the buttons on the play screen are adjusted to the smaller screen. So, any game including slots, table games, bingo, live casino, can be easily controlled with touches instead of clicks.

NetEnt Slots at PlayFrank

PlayFrank has slots from all top software providers including NetEnt, Barcrest, Betsoft, Booming Games, Endorphina, Habanero, Microgaming, Nextgen, NYX, Pariplay, Play n Go, Playson, Quickspin, Red Tiger Gaming, Spigo, Wazdan and WMS. And as predictable, most of their popular slots are powered by NetEnt. This includes titles like Gonzo’s Quest, Starburst, Jack and the Beanstalk, Hall of Gods slot, Blood Suckers and even latest titles such as Berryburst, Arcane Reel Chaos, Narcos, Spinsane and Cash-o-Matic. And they have gathered these top-favourites under five years of being launched. So, going forward, you can only imagine things to get better and bigger.

NetEnt Live Casino at Playfrank

Live casino games at PlayFrank are powered by Evolution gaming and NetEnt Live. NetEnt Live, with its Chroma Key technology, means you will have as fantastic a Live Casino experience on desktop as on the mobile. The platform has an easy-to-use interface that works in both portrait and landscape mode with immersive graphics and sounds giving you superb gaming experience.  

Again, you can’t ignore the variety you’ll get here. They have 64 different tables waiting for you to pull up a virtual chair at. Games include old classics such as Blackjack, Baccarat and Roulette as well as slightly different from the league games such as the DreamCatcher.

Gamification at PlayFrank

As mentioned earlier, PlayFrank has a Tracks section. This is primarily built to track your rewards information. However, it also brings in an element of customisation and gamification.

The tracks are basically a collection of the ‘levels’ you have crossed that corresponds to the rewards you have been collecting, the games you have been wagering at and basically the time you have been spending on the platform.

The customisation is done by suggesting you rewards based on your gaming history and preferences. For instance, the Spins Track will offer you benefits related to free spins: more spins and on more diverse games, while you’ll be offered a Bonus Track if you have been collecting of deposit bonuses. There is also an Event Track, which keeps a track of the rewards that you have received from special event-based promo offers.

How the levelling works is that every new player starts at the Base Track. However, once you start collecting rewards you start levelling up and new tracks open up for you which make you eligible for added rewards and benefits.

Social NetEnt Extend available at PlayFrank

Net Entertainment launched its Extend API framework a few years ago. At PlayFrank, this is built-in with that API. By using Netent Extend, you get better rewards designed according to your playing behaviour. Think of it as a reward picker that knows what is best for you.

The overall NetEnt Experience at PlayFrank

PlayFrank has all things a NetEnt fan expects from an online casino. It has every NetEnt game that you would want to play, it is a safe platform to play at, their payments system is secure, the software game is solid and it has a healthy bonus and rewards system in place.

Frankly speaking, for an online casino that is just five years old, PlayFrank performs and delivers way above the mark. It is definitely a NetEnt casino to watch out for.

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